NX10 Corporate Website

Privacy Policy

Last Updated July 2026

This Privacy Policy applies to visitors of the nx10.me website and our B2B customers.

If you are looking for privacy information regarding our end-user applications, please see the JuiceBar Privacy Policy or the BrainJack Privacy Policy.

1. INTRODUCTION

We are NX10.ME LTD ("NX10", "we", "us", "our"), a company registered in England and Wales under company number 13746822. Our registered office is at Africa House, 70 Kingsway, London, United Kingdom, WC2B 6AH.

This Privacy Policy explains how we collect, use, and protect the personal data of visitors to our website (https://nx10.me), individuals who contact us for business inquiries, and subscribers to our newsletters. For these activities, NX10.ME LTD acts as the Data Controller under the UK General Data Protection Regulation (UK GDPR).

Important Distinction (SDK vs Website)

This policy covers B2B website data. It does not cover the telemetry or interaction data processed by the NX10 SDKs or APIs integrated into our customers' applications. When we process end-user telemetry on behalf of our enterprise customers, we act as a Data Processor, and that processing is governed by strict Data Processing Agreements (DPAs) signed with those customers.

2. WHAT DATA DO WE COLLECT?

We collect personal data that you voluntarily provide to us, as well as data collected automatically when you browse our website.

A. Data You Provide Directly

Contact Information: Your name, work email address, phone number, and company name when you request API access, sign up for an early access program, or contact our sales/support teams.
Communication Data: The content of emails, support tickets, or messages you send to us.
Marketing Data: Your preferences for receiving marketing communications and newsletters.

B. Data Collected Automatically

Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you navigate our website, the pages you view, and the links you click (collected via standard analytics tools).

For detailed information on the cookies and trackers we use to collect this automated data, please read our Cookie Policy.

3. HOW WE USE YOUR DATA & OUR LEGAL BASIS

Under UK GDPR, we must have a valid legal basis to process your personal data. We process your data for the following purposes:

To respond to sales and support inquiries:We use your contact information to reply to your requests for API keys, technical support, or partnership information.
Legal Basis: Legitimate Interests (B2B communication) or Performance of a Contract.

To send marketing and newsletters:We use your email to send you product updates and scientific briefings.
Legal Basis: Consent (you can unsubscribe at any time).

To analyze and improve our website:We use technical and usage data to understand website traffic, troubleshoot bugs, and improve our digital presence.
Legal Basis: Legitimate Interests (operating and improving our business).

4. HOW WE SHARE YOUR DATA

We do not sell your personal data. We only share your data with trusted third-party service providers who assist us in operating our business. These include:

CRM & Marketing Platforms: e.g., HubSpot, to manage our B2B contacts and send newsletters.
Cloud Hosting Providers: e.g., AWS, to securely host our website and routing databases.
Analytics Providers: e.g., Google Analytics, to process anonymized website traffic data.

All third-party processors are bound by strict data processing agreements to ensure they safeguard your data in compliance with UK GDPR.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for. For B2B contacts and leads, we retain your data for as long as we have an ongoing legitimate business relationship.

If you unsubscribe from our marketing emails, we will retain your email address on a suppression list to ensure you do not receive future communications.

6. INTERNATIONAL TRANSFERS

Some of our service providers are based outside the UK (e.g., in the US or EU). When we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing legal safeguards such as the UK International Data Transfer Agreement (IDTA) or standard contractual clauses.

7. YOUR DATA RIGHTS

Under UK data protection laws, you have specific rights regarding your personal data:

Right of access
Right to rectification
Right to erasure (RTBF)
Right to restrict processing
Right to data portability
Right to object

To exercise any of these rights, please email us at privacy@nx10.me. We will respond to all legitimate requests within one month.

8. CONTACT US & COMPLAINTS

If you have any questions about this privacy policy, please contact our Data Protection Officer:

Email:privacy@nx10.me
Postal address:Data Protection Officer
NX10.ME LTD
Africa House
70 Kingsway
London, WC2B 6AH
United Kingdom

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO.